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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darian Wes

March 17, 2025

5  out of  5
rating by Darian Wes
"INDIA IS AMAZING! I called her to get a quote and promised her I would call her back within a month and I did ! Her service is superior , she also explained and helped me get other benefits add on what else would benefits me outside of full coverage car insurance ! And I GOT A DEAL ! When I think of State Farm I think of the amazing customer service I was given by Tamara! She really cares to help and that’s hard to find specially with big companies like State Farm! Proud of customer !"
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Champaign Allen

March 13, 2025

1  out of  5
rating by Champaign Allen
"Choose an agent's office who's staff won't lie to you about discounts, specifically how you, the client, will be billed. 03/12/2025, Thanks for the response. I was definitely told that if I don't continue with my death policy there were no other options for a bundle discount. Truth is, I am now receiving a discount on vehicle and home insurance. So if not lie, perhaps non accurate sounds better. Secondly, I was told that if I choose to pay my bill early I have to provide my payment through this office. Not accurate, one time payments, auto pay, and scheduled payments can all be paid securely on statefarm's website."
We responded:
"Good Afternoon Champaign! I don’t see you as a previous or recent customer of ours. This is definitely a false review. However, feel free to reach out to me directly if you’d like to discuss. Lying is a huge accusation that doesn’t occur in my office! There may have been situations of misunderstandings but we don’t tolerate lies or false accusations being stated in reference to our office. We wish you well. Peace be with you! Best Regards, Tamara Thompson Insurance Agent Houston, Tx"
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Sharun Cooper

March 11, 2025

5  out of  5
rating by Sharun Cooper
"Jahnese Humes gave excellent customer service. She very patient and answered all my questions and concerns. She has Great knowledge of insurance matters. Thank you Jahnese!"
We responded:
"Good Afternoon Sharun! We are so happy that you had a wonderful experience with Jahnese! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Marina Rivera

March 3, 2025

5  out of  5
rating by Marina Rivera
"I have had excellent care from India, J. They have been knowledgeable,patient and helped me through the whole insurance journey"
We responded:
"Good Afternoon Marina! We are so happy that you had a wonderful experience with India! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Savannah Carethers

February 24, 2025

5  out of  5
rating by Savannah Carethers
"I really appreciate the experience with Jahnese will spoken explained everything to where I felt comfortable about choosing this insurance thank you."
We responded:
"Good Evening Savannah! We are so happy that you had a wonderful experience with Jahnese! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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BONELESS

February 21, 2025

5  out of  5
rating by BONELESS
"Thank you Jahnese Humes for the excellent costumer service. Glad to be back with State Farm !"
We responded:
"Good Evening Boneless! We are so happy that you had a wonderful experience with Jahnese! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Don Brewster

February 18, 2025

5  out of  5
rating by Don Brewster
"India Roberts was outstanding to work with on getting our Insurance needs set up. I highly recommend this firm"
We responded:
"Good Morning Don! We are so happy that you had a wonderful experience with India! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Paula D.

February 18, 2025

5  out of  5
rating by Paula D.
"India was very nice and really helpful and answered all of my questions. She helped me find auto insurance and renters insurance. I didn't get frustrated at all. It was a great experience today ☺️. Thank you India."
We responded:
"Good Morning Paula! We are so happy that you had a wonderful experience with India! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Patricia

February 11, 2025

1  out of  5
rating by Patricia
"Poor customer service. This location is very interested in sales. Once you've purchased the policies that you need with no interest in additional policies, the office staff is dismissive and suddenly not knowledgeable."
We responded:
"Good Evening Patricia! Feel free to reach out to me directly so you can elaborate on who you specifically spoke too who was dismissive and not knowledgeable. Everyone in my office is licensed and trained to assist customers with any concerns. I’d like to understand your experience in more detail. Best Regards, Tamara Thompson, Insurance Agent Houston, Tx"
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Olivia Baugh

February 10, 2025

5  out of  5
rating by Olivia Baugh
"Very nice covered everything. Jahnese Humes.Thank you so much."
We responded:
"Good Evening Olivia! We are so happy that you had a wonderful experience with Jahnese! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Steve Baugh

February 10, 2025

5  out of  5
rating by Steve Baugh
"Jahnese Humes was Extremely helpful, kind, polite, courteous and all around gave us a Great experience."
We responded:
"Good Evening Steve! We are so happy that you had a wonderful experience with Jahnese! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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maria villa

February 8, 2025

4  out of  5
rating by maria villa
"I truly enjoyed my experience with Ms India, she was very helped in finding a sure fit for my needs. This is important to me as a Senior. I decided to go into the office to activate my insurance and met Ms Aemie, who provided me with all my documents and took my payment. She further explained all aspects of my policy. These ladies are an asset to State Farm."
We responded:
"Good Evening Maria! Thank you for your review. We strive to do the best we can by our customers. We are pleased that you had an exceptional experience with Aemie and India. We are always here to help and we really appreciate your business. My guess is that you meant to give 5 ⭐️ instead of 4 ⭐️’s. We appreciate your business! Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Sarah Jacob

January 30, 2025

5  out of  5
rating by Sarah Jacob
"Jahnese was a great help and took care of all of our insurance needs, with great customer service."
We responded:
"Good Morning Sarah! We are so happy that you had a wonderful experience with our lovely Team Lead Jahnese! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Gretchen Bell

January 29, 2025

5  out of  5
rating by Gretchen Bell
"Jahnese was very helpful in assisting me with obtaining various insurance quotes to help in my process. As"
We responded:
"Good Morning Gretchen! We are so happy that you had a wonderful experience with Jahnese! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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joyce clasby

January 28, 2025

5  out of  5
rating by joyce clasby
"Thank u so much Janese -- u r truly life saver !! This young lady , Janese is truly a 1 of kind !! She helped arrange 4 me very affordable insurance -- lower than I would have imagined!! Even allowing me 2 take additional time to pay total -- I couldn't believe it !! A genuine ✨️ person , full of caring -- very remarkable lady !! I would totally recommend speaking w her if u need good insurance @ terriffic price . She will go over & above to hep save u $$ . I'm satisfied 😌 & nit stressing 🙃!!!"
We responded:
"Good Morning Joyce! We are so happy that you had a wonderful experience with Jahnese! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Stella Chery

January 27, 2025

5  out of  5
rating by Stella Chery
"India was very helpful provided me with the best rates possible . She’s reassuring and has a friendly tone will recommend her to others any chance I get."
We responded:
"Good Morning Stella! We are so happy that you had a wonderful experience with India! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Grant S

January 27, 2025

5  out of  5
rating by Grant S
"Very helpful group! Thank you!"
We responded:
"Good Morning Grant! We are so happy that you had a wonderful experience with our office. We are grateful that we were able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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travion harmon

January 24, 2025

5  out of  5
rating by travion harmon
"My shopping experience with India was remarkable! She assisted me with helping me find the best quote for auto and health insurance I could find! I appreciated how detailed and patient she was with me as I shopped around and compared quotes. After multiple inquiries, I was not able to find any quotes that could compare with that of State Farm’s. I’m really happy that I decided to allow India to help me with getting my new policy and would recommend her to anyone looking for a new policy! Thank you India!"
We responded:
"Good Afternoon Travion! We are so happy that you had a wonderful experience with our lovely Office Manager India! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Ambrece Walker

January 19, 2025

5  out of  5
rating by Ambrece Walker
"I enjoyed working with India so much! She was so kind and patient with me. And she was also very knowledgeable and able to answer my questions. I will definitely be recommending my family and friends her!"
We responded:
"Good Morning Ambrece! We are so happy that you had a wonderful experience with India! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
Profile photo of India Jones

India Jones

January 16, 2025

5  out of  5
rating by India Jones
"India Roberts was very friendly and helpful when assisting me with setting up a new policy. She was very knowledgeable and worked to help get the best policy for me!"
We responded:
"Good Morning India J.! We are so happy that you had a wonderful experience with India R.! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Carlos Cahee

January 10, 2025

5  out of  5
rating by Carlos Cahee
"Jahnese Humes was the rep i spoke with today helping me change over my coverage from state to state. She was amazing! She was able to get me taken care of providing me with the coverage i needed as well as include a great life insurance policy at a great rate. Thanks Jahnese!"
We responded:
"Good Evening Carlos! We are so happy that you had a wonderful experience with Jahnese! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Daniel Coleman

January 9, 2025

5  out of  5
rating by Daniel Coleman
"Tamara was very helpful and provided a wealth full of knowledge regarding my insurance and financial service options. I truly appreciate her and her Team!"
We responded:
"Good Morning Daniel! We are so happy to have you as a Valued Customer of ours! We are grateful that we were able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Grant

January 8, 2025

5  out of  5
rating by Grant
"India was great to work with and made the overall experience smooth and efficient. Will gladly continue to work with her!"
We responded:
"Good Evening Grant! We are so happy that you had a wonderful experience with India! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Perry O

January 8, 2025

5  out of  5
rating by Perry O
"Wonderful experience speaking to Jahnese Humes at State Farm office of Tamara Thompson. Streamline process and very professional . Thank you for the new policy"
We responded:
"Good Evening Perry! We are so happy that you had a wonderful experience with Jahnese! We are grateful that she was able to assist you with your insurance needs! We are always here to help and we really appreciate your business; thank you for your kind words. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"
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Ashley Salinas

December 16, 2024

5  out of  5
rating by Ashley Salinas
"Great communication and energy! Glad I made the switch.Jahnese was so helpful and made the process very easy"
We responded:
"Good Evening Ashley! Thank you for your review. We strive to do the best we can by our customers. We are so happy that you are satisfied with your experience with Jahnese and that we were able to save you on your Auto Insurance. We are always here to help and we really appreciate your business. Best Regards, Tamara Thompson Insurance Agent, Houston, Tx"